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Certificate Master Program
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| A complete course in Customer Service with a Certificate of Completion when you're done! A perfect way to show your customers that you care enough about their needs to take the time to learn how to best serve their needs. N11, 242.50 |
2. Customer Service Basics
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| The basics of Customer Service Training to teach you skills or refresh existing skills. A perfect entry level or starter manual. Also perfect for review. N1, 942.50 |
3. Frontline Service
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| A manual designed for service people in all industries and occupations. Learn how to increase satisfaction and make your job less stressful. N1, 942.50 |
4. Service Techs
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| A manual designed for service technicians, engineers, and other service or repair occupations. Learn how to improve satisfaction and increase profits! N1, 942.50 |
5. Conflict Resolution
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| What do you do when things go wrong? Let this manual take you step by step and show you how to resolve problems and minimize their negative effects on your business. These skills are a must for anyone in Customer Service! N1, 942.50 |
| 6. Recovery Skills |
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| Very often how we react after things go bad can be the difference between losing a customer and gaining one for life! Let us show you how to keep your people coming back again and again! These skills are a must for all. N1, 942.50 |
| 7. Telephone Customer Service |
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| Learn how to interact with people over the phone properly and effectively. Learn how to increase sales, satisfaction, and keep people coming back again, and again, and again! A must for businesses of all shapes and sizes. N1, 942.50 |
| 8. Interacting with Customers |
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| Learn how to treat people properly and determine which course of action to take to get the maximum result. Different people require different approaches! N1, 942.50 |
| 9. Advanced Customer Service Skills |
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| (3 manuals) Take your Customer Service skills and performance to a higher level with these advanced skills manuals. Get Conflict Resolution, Customer Service Recovery, and How To Interact With Any Kind of Customer for one special low price! N4, 192.50 |
| 10. Employees Training Materials and Videos |
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MaraStar Communications is an innovative employee communications and training company offering entertaining, animated communications tools called ToonUps! Web based ToonUp animations liven up your business communications, grabbing attention with humor, vivid visuals, and lively audio. ToonUps from MaraStar are an easy and fun way to communicate key messages to employees. MaraStar's modular animations address a host of customer service and workplace training topics in an attention getting way, boosting employee performance and motivation. They can be used in PowerPoint training sessions, sent directly to the desktop via email along with on-lien animated quizzes, posted to an intranet and printed out as posters, leaders guides and handouts..course materials are also available with the animations too! MaraStar is proud to have earned a U.S. Patent for it's ToonUp program. Call 234-1-2139636 or send email to dbabatunde@careerforteng.com for more info or log onto www.marastar.com to view sample ToonUps |
