Workshops coming up next year (January and May 2008);

a. Certified Customer Service Leader (CCSL) (3 days) January 28-30, and May 19-21, 2008.

b. Certified Customer Service Trainer (CCST) (4 days) January 28-31, and May 19-22, 2008.

Visit http://www.customer-service.com/index.aspx?AFID=107 for details.