| This
investment plan in corporate customer service
strategy covers unlimited usage of Service
Quality Institute’s www.customer-service.com
training programs each year. A client can
select in any order of priority any three
versions they want to use each year. It includes
facilitating for management programs, train-the-trainer
fees, all product, and free replacement materials
to cover employee turnover. Customization,
personalization, shipping and travel costs
are not included. This plan is for organizations
serious about a culture change. The all-inclusive
pricing is based solely on the number of
employees, regardless of number of locations.
Service Quality Institute and their representatives
will work with you to maximize success.
All Service Quality Institute technical
support over the life of the agreement is
included in the price. A three-year agreement
needs to be signed. This fee is per year
for three years. The annual fee will be
adjusted each year for employee count.
TECHNOLOGY INCLUDED
· Leading Empowered Teams for Service
Quality is for everyone in a leadership
position. Includes in-house facilitation
and train-the-trainer seminars when organizations
have 5,000 employees or more.
· Attaining Excellence is for employees
in a leadership position. Includes in-house
facilitation and train-the-trainer seminars
when organizations have 5,000 employees
or more.
· FEELINGS is for the total workforce.
All versions are included. Facilitator material
provided. Every facilitator receives a leader
guide. Train-the-trainer seminars are included.
Each employee receives a participant kit.
Training must be conducted every 30 to 60
days for new employees. Service Quality
Institute provides all materials regardless
of turnover.
· BAD (Buck-A-Day) Cost Reduction
Campaign is for everyone. Service Quality
Institute provides all materials and support.
· Loyal for Life is for all employees.
Includes all materials for facilitators
and participant. Train-The-Trainer seminars
are included.
· Exceptional Service is for the
total workforce. Includes all materials
for facilitators and participants. Train-the-trainer
seminars are included.
· Good Idea Campaign on Quality and
Customer Satisfaction is for everyone. Service
Quality Institute provides all materials
and support.
· Service First Video Library: Client
receives as many sets as needed.
· BAD-is-Back Cost Reduction Campaign
should be used in the third year for everyone.
Service Quality Institute provides all materials
and support.
Customer Service Certification seminars
at SQI headquarters in Minneapolis Minnesota.
|
