1.
Advanced Writing Skills
|
Course
Outline |
| This
is a one-day workshop for those who already
are good writers. Our time will be devoted
to writing letters of congratulation, of persuasion,
of refusal or of action, that reflect current
word usage and up-to-date formats. You can
also become more skilled at writing to write
professional memos that are brief but concise,
clear yet direct, complete and correct. (1
day) |
2.
Building Self Esteem and Assertiveness Skills
|
Course
Outline |
| Building
your Self-Esteem is essential for confidence
and success. Of all the judgments you make
it life, none is as important as the ones
you make about yourself. Hand in hand with
building your self-esteem is learning to be
more assertive. How do you get what you want
without being pushy? Within the foundation
of assertiveness is a fundamental assumption
– that you like yourself. Discover techniques
that dramatically change how you feel about
yourself. Learn how to express yourself with
confidence, ask for what you want, and identify
the steps you need to build your self-esteem. |
3.
Business Etiquette: Gaining That Extra Edge
|
Course
Outline |
| In
today’s world, business demands more
than keeping your nose to the grindstone and
your ear to the ground. You need business
savvy and the ability to establish yourself
in a credible manner. A faux pas at the wrong
time can damage your career. If you are newly
appointed to a management position, or if
you interact with people you don’t know
on a regular basis, this workshop can help
you succeed. If you want to enhance and polish
your business image, or if you just want to
avoid feeling uncomfortable in the corporate
world, this workshop will allow you to take
a quantum leap forward in skill, sophistication
and confidence. |
4.
Business Writing that Works
|
Course
Outline |
| For
those who must write as part of their job,
being able to write well is a real career
boost. Learn how to enhance your organizational
profile and capture our thoughts on paper
so they are strong and persuasive, but at
the same time clear, concise, complete and
correct. (1 day) |
5.
Communication Strategies
|
Course
Outline |
| This
two-day workshop is designed to help you improve
your interactions with other people in your
workplace or at home. This workshop gives
participants the opportunity to improve the
critical communication skills of listening,
asking questions and being aware of nonverbal
messages. This workshop can also help participants
who are struggling to find that middle ground
between being too aggressive and too passive,
and how to counter the manipulative tactics
of difficult people. Participants also learn
more about the six elements of our communication
with others that help us reveal appropriate
information about ourselves, and get a handle
on how to better manage ourselves for a professional
image. (2 days) |
| 6.
Conflict Resolution: Dealing with Difficult
People |
Course
Outline |
| Edward
Deming, the father of quality management,
has said that people can face almost any problem
except the problem of people. They can work
long hours, face-declining business, even
the loss of a job, but they can’t deal
with the difficult people in their lives.
This workshop will help you identify some
of the ways you may be contributing to these
problems and give you some strategies you
can adopt, at work and in your personal life
as well. |
| 7. Customer
Service: Critical Elements of Customer Service |
Course
Outline |
